Most providers let you set a custom name and greeting for your voicemail. The actual setup method varies depending on your cell phone provider and type of phone, but most voicemails can be set up using the same steps.
SET UP VOICEMAIL FOR INNECTO ANDROID
You can set up your voicemail on your Android phone directly from the phone's keypad or its Voicemail app if it features one. If you are creating a new point of contact, set the Skill to the inbound voice skill and see Create a Point of Contact for more information about filling in the remaining fields.The method to set up voicemail on an Android varies depending on the phone and carrier. Set the Script to the voicemail script you created in Studio.Click the point of contact assigned to the inbound skill you want the voicemail skill associated with.Go to Contact Settings > Point of Contact. From the Skill drop-down, select the inbound voice skill you created previously.Click View > Properties to open the script properties. Click anywhere in the canvas, outside of the actions.The template says "Thank you" by default. Change the post-recording message in the Properties. If you want to customize the post-recording message, right-click the second Play action, named "Play TTS Thank You".Set the Skill to the voicemail skill you created previously. It is recommended that you keep the FileName set to Voicemails\VM_.wav.
Customize the recording Properties as needed. The template says "Please leave your message after the tone" by default. Change the voicemail message in the Properties.
SET UP VOICEMAIL FOR INNECTO DOWNLOAD
Download the voicemail script template.If checked, abandons not meeting the short abandon definition count against the service level. If selected, short abandons (defined in the previous section) count against the service level. For example, if the value is set to 10, and a contact ends after seven seconds without being delivered to an agent, the contact would be reported as a short abandon. Characterized by queued contacts that end prior to being delivered to an agent and before the time specified in the Short Abandon Threshold. Specifies an Interval A period between points, limits, or events, such as dates or times. If selected, allows data collection and reporting on contacts that fall within the skill-specified Short Abandon Threshold. For example, if your SLA for this skill is to have 80% of contacts responded to in 20 seconds, enter a value of 80. Specifies the number, expressed as a percentage, of contacts which must be responded to by the Service Level Threshold. For example, if your SLA for this skill is to have 80% of contacts responded to in 20 seconds, enter a value of 20. Specifies the number of seconds in which agents must respond to meet either a service level agreement ( SLA Commitment between a service provider and a customer with a defined service level threshold, including quality, availability, and responsibilities.) or your own required service level. It appears on an agent's screen after a certain event, usually when the agent connects to a contact., select Use Screen Pops and then customize as needed. If you want to configure screen pops A configurable pop-up window with information about the contact. When the number of available agents reaches this number or lower, all skill removal actions, even automatic ones, require approval. This setting prevents automatic actions associated with Workforce Intelligence rules from removing too many agents from the skill. Specifies the minimum number of available agents that must be maintained for this skill. Workforce Intelligence Minimum Available Agents When the number of agents reaches this number or lower, all skill removal actions, even automatic ones, require approval. Specifies the minimum number of agents that must belong to this skill. Specifies the campaign to which you want to assign the skill. Specifies whether the skill enables the agent to accept inbound or initiate outbound interactions with contacts. Specifies the medium, or channel, by which agents with this skill interact with contacts.Īllows you to give the skill a unique, descriptive name.
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